DO I HAVE TO PRINT OUT MY BOOKING CONFIRMATION?


Granada Travel Center always recommends having a printed copy of your booking confirmation on you to avoid confusion about the date/time of your visit or any doubts about the meeting point. What's more, it also has our emergency mobile number on it.

However, it's not obligatory, as you can store your confirmation on any electronic device (smartphone or tablet) or simple write down the relevant details.

*Bookings for entrance ticket + tourist train package*
For bookings that include the tourist train, it is obligatory to show the printed confirmation to the driver/rep when you first get on (for operating reasons).

If you're unable to print out this confirmation, you can always go to our offices or the Granada City Tour offices (Carrera del Darro, 3), where we'll be glad to print it out for you.

CAN I LEAVE THE MONUMENT AND THEN GO BACK?


Most areas of the Alhambra can be only be visited once. After you have visited the Nasrid Palaces, the Generalife or the Alcazaba, you won't be able to go out and come back in again.

However, there are spaces such as Calle Real or the Palacio de Carlos V (home to the museums) which have unrestricted access. What's more, within the Alhambra there are hotels and private businesses, so access to the site itself is not restricted.

DO CHILDREN HAVE TO PAY?


For our guided tours, children between 8 and 11 (Junior) have to pay an amount for the guide and handling fee. The limit set for visitors also includes children, so you must always reserve entrance tickets even when they're under 8 (who enter free of charge). The entrance fee for Juniors is always €22.

At the ticket office, children from 0 to 11 do not have to pay, but they must be in possession of a free child ticket booked in advance, which is their insurance once inside the monument.

CAN PUSHCHAIRS BE USED?


The rules of the monument prohibit access to the enclosed areas (Palacios Nazaríes and Palacio del Generalife) with pushchairs. Although they may be used on the rest of the site, there is only one cloakroom where you can leave them (located next to the entrance to the Palacios Nazaríes), which means you cannot visit the Generalife Gardens section of the tour with a pushchair.

CAN ANIMALS ENTER THE ALHAMBRA?


The rules of the monument only include the access of guide dogs: "while on the site, visitors may not undress, remove shoes or lie down on benches, parapets or lawns. It is forbidden to enter with animals, except for guide dogs".

PEOPLE WITH DISABILITIES


The Alhambra and Generalife Foundation is firmly committed to adapting and expanding the areas to which people with reduced mobility can access. However, as it stands today, they are not the same as for other visitors. This is why people with disabilities should bear in mind that they will not do the same tour as the rest of the group, due to there being many narrow rooms, steps, uneven ground and restrictions of space. The Alhambra has wheelchairs that can be requested on site (reservations cannot be made in advance, though).

It also provides a free sign language guide.
More info: http://www.alhambra-patronato.es/blog/index.php/la-alhambra-mas-accesible-con-el-nuevo-servicio-gratuito-de-signoguias-para-personas-sordas/

The monument also has "tactile panels" on the public itinerary so that visually-impaired people (and also all other visitors) can feel the features and details of the decorative work gracing the site. This also helps the preventive conservation of the monument.



Agents authorised by the Board of Trustees of the Alhambra and Generalife for the sale of tickets to
the monumental complex of the Alhambra and Generalife.


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