Privacy and data protection

General policies of Granada Travel Center

Presentation and right to information

This web site is owned by GRANADA EXCURSIONES,S.L., ( GRANADA TRAVEL CENTER) with CIF B-18531798 and established in Calle Reyes Católicos,63, 2ª floor. 18010. Granada. Henceforth the company will be referred to as the "owner".

THE HOLDER takes very seriously the protection of privacy and personal data. Therefore, the operator complies fully with current legislation regarding the protection of personal data so that your personal information is kept secure.

This data protection policy regulates access to and use of this Website service that the owner makes available to Users interested in the services offered by the owner.


Please carefully read and follow the following recommendations:

            The Web Site is not directed to children under 14 years. Please activate parental control to prevent and control access under 14 Internet and report on security aspects.

            Keep your machine with an installed antivirus software and duly updated, to ensure that your computer is free of malware and spyware applications that may endanger your Internet browsing, and endangered the information stored on the computer.

            Check and read the legal texts that the owner makes available on the Website.

Processing of personal data and purpose of treatment

The owner may collect personal data of users through registration forms for the purpose of providing the services offered through the Website, or of contacting users and providers of services sometimes HOLDER , as an intermediary, offered through the web site.

In some cases, the holder may also collect personal data of users so that they can register and post opinions or comments on the website.

Processing of personal data by THE HOLDER

Please be informed that, if HOLDER collect personal contact information of users, they will be incorporated into an automated file responsibility of THE HOLDER, pursuant to the provisions of Law 15/1999 of 13 December, Protection of Personal data (hereinafter the Act) and its implementing regulation, as well as in Law 34/2002 of July 11, Services Information Society and Electronic Commerce and Law 9/2014, of May 9, General of Telecommunications.

Your personal data collected by the holder may be used for the following purposes (i) permit the service offered through the Web Site, (ii) identify you as a registered user if the Web site allow registration and ( iii) send commercial information products and / or services offered by the operator or by third parties.

Specifically, in relation to shipments of commercial information, your personal data will be used to send newsletters and commercial and promotional communications related services HOLDER or third parties by letter, phone, email, SMS / MMS, or by other means of electronic communication and that under the provisions of the Data protection Act, Law 34/2002 of July 11, Services Information Society and electronic Commerce and Law 9/2014, of May 9, Telecommunications.

Transfers of data to third

Your data may be transferred to third parties, providing the service, in order to be able to pay some of the services offered HOLDER as an intermediary. Moreover, these third parties may send commercial communications by letter, phone, email, SMS / MMS, or other means of electronic communication, in relation to the sectors specified in paragraph 3.1. of this Privacy Policy.

Data processing for statistical purposes

We also inform you that you consent to the processing of data for profiling and for segmenting your data. The aforementioned treatments may be aimed both analysis and production of statistics to know the traffic and use of the Website by Users.

Data collected directly by third companies

Note that to make and / or process the reservations of some services offered by the owner, the Web Site may redirect to other websites owned by third parties, collaborators of the operator and be who handled the delivery of the requested service. In these cases, personal data that users provide will be collected directly by the partner, so we recommend you read the privacy policy of each employee before purchasing the service.

THE OWNER does not control third party websites that can redirect this Website so that in no case will be responsible for processing data that can perform such other companies.

Mandatory nature of the information provided by the user and accuracy of data

The User guarantees that the personal data are truthful and is responsible for communicating HOLDER any changes thereto. The user, in any case, the veracity of the data provided, LICENSEE the right to deny service to any user who has provided false data, without prejudice to other actions stipulated by law.

Practices not allowed

THE HOLDER unregister users who: (i) include or promote unlawful, immoral, obscene or harmful; (Ii) promote any kind of discrimination; (Iii) forward "bulk (bulk mail), junk (spam), or spam e-mail (spam)" or "newsgroup communications" if they have not been requested; (Iv) violate any rights of intellectual property of others. The user agrees not to use and collect data from distribution lists which can be accessed through the information and services contained on the Website to carry out activities for promotional or advertising purposes as well as send commercial communications of any kind and through any unsolicited support or previously consented to by the holder and / or users of the website.

Rights of access, rectification, cancellation and opposition

Users may send messages and exercise rights of access, rectification, cancellation and opposition email address, or by regular mail addressed to GRANADA EXCURSIONES, S.L. Ref. LOPD- Calle Reyes Catolicos, 63. 2nd floor. 18010. Granada.

To exercise these rights you need to prove your identity by sending a photocopy of your National Identity Card or any other valid law.

Security measures

THE HOLDER maintains security levels of protection of personal data under the Data Protection Act and Royal Decree 1720/2007, of December 21, approving the Regulations implementing the Data Protection Act containing personal data is approved and established technicians all means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data that users provide through the website, without prejudice to inform you that security measures in Internet are not impregnable access .

The Contractor undertakes to comply with the duty of secrecy and confidentiality of personal data contained in the automated file in accordance with applicable law, and to give them a safe treatment in assignments which, if any, may occur.

Amendments to Privacy Policy

The Owner reserves the right to modify its Privacy Policy at the time it deems appropriate. For this reason, please check regularly this privacy statement to read the latest version of the Privacy Policy HOLDER.

Acceptance and Consent

Users acknowledge having been informed of conditions on protection of personal data, accepting and consenting to the processing thereof by the holder in the manner and for the purposes stated in this Privacy Policy.

Agents authorised by the Board of Trustees of the Alhambra and Generalife for the sale of tickets to
the monumental complex of the Alhambra and Generalife.

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