Recommendations for visiting the monument

Alhambra and Generalife


You have purchased the service with us: Guided tour of the Alhambra, which includes the entrance to the monument, an official guide and an audio system (compulsory for 6+ people). We’ll take care of everything you need for the tour, in keeping with the requirements established by the Alhambra Foundation, so you do NOT have to pick up or redeem tickets anywhere. Simply turn up at the Meeting Point at the time stated on your booking confirmation.

Please check your booking confirmation: Granada Travel Center cannot guarantee the guided tour to anyone who arrives late at the Meeting Point.

Once the official guide has handed out the entrance ticket, each visitor is responsible for keeping hold of it for the duration of the guided tour. If you happen to lose or misplace the entrance ticket, you will not be able to continue on the tour. As stated in the regulations of the Alhambra and Generalife Foundation: "Each visitor, including children under twelve, must have an entrance ticket with barcode".

Likewise, we would like to remind you of the General Terms and Conditions that you accepted when booking your guided tour:
https://www.alhambragranada.org/eng/legal.php

The rules of the monument prohibit access to enclosed areas (Palacios Nazaríes and Palacio del Generalife) with pushchairs. Although they may be used on the rest of the site, there is only one cloakroom where you can leave them (located next to the entrance to the Palacios Nazaríes), which means you cannot visit the Generalife Gardens section of the tour with a pushchair.

If you decide to bring a pushchair, Granada Travel Center cannot guarantee the complete tour.

For guided tours with the Meeting Point at Hotel Alixares, make sure that you arrive on time (five minutes early is fine, but not half an hour isn’t necessary).

If you have booked the guided tour + tourist train package, we don't recommend using the train as transport to get to the Alhambra for tours starting between 8.00 and 10.30 am. Remember that the train is offered as a complementary service, not as an official means of transport. Therefore, it is not possible to justify late arrival for the guided tour because of the train timetable.

Please note that the Alhambra is one of the most visited monuments in Spain, so there may be queues at peak times, which are totally beyond our control. There may also be some queues due to the mandatory accreditation of official guides (a procedure that can only be carried out immediately before the tour).

It is advisable to wear appropriate and comfortable footwear. As it is a medieval palace, the itinerary includes areas with slopes, cobbles, steps, uneven ground, etc.

Please bear in mind that much of the visit takes place outside, so particular care must be taken depending on the weather conditions.

In summer, it's important to take items that will protect you from the sun: cap/hat, sunglasses and sun cream.

In winter, be prepared for possible inclement weather (rain, snow, etc.), as the monument does not close or suspend tours for these reasons.


Rules of use of the monument

Alhambra and Generalife


For conservation reasons, please do not touch decorative elements, walls, columns, plasterwork, lattices and plants, as the whole Alhambra site features elements from different periods that are extremely fragile and easily damaged.

To help maintenance of the site, please do not drop litter or dispose of rubbish anywhere except in the litter bins.

While on the site, please do not undress, remove shoes or lie down on benches, parapets or lawns. It is forbidden to enter with animals, except for guide dogs.

For reasons of security, conservation or the organisation of other events, the Alhambra and Generalife Foundation may modify itineraries, limit access to certain spaces, place restrictions on time passes, or even temporarily suspend public visits.

In order to preserve the historical and cultural heritage of the monument, as well as for security reasons, the site is subject to video surveillance (in keeping with current legislation).

Rules for visiting the monument


            Each visitor, including children under twelve, must have an entrance ticket with barcode.

            Visitors may only enter the Palacios Nazaríes (Nasrid Palaces) at the time indicated on their ticket.

            For safety reasons, children under eight must walk hand-in-hand with an adult.

            All backpacks, large bags and pushchairs must be left in the cloakroom.

            Smoking, eating and drinking are only allowed in the indicated spaces and are forbidden everywhere else.

            There are drinking fountains across the site.

            Photographs are allowed but without the use of tripods and flash, unless explicitly authorised. The use of selfie sticks is forbidden
               inside buildings on the site (Palaces).

            Access is only allowed to places included in the visitor’s itinerary according to their type of ticket.

Security Measures


To improve security at the Alhambra, the Territorial Private Security Unit of Granada recommends the use of security controls to check visitors' belongings at all entrances to private areas on the site for weapons, substances or devices which could be used to attack people.

These controls involve bags, backpacks, pushchairs, etc. being scanned at entrances to the Nasrid and Generalife Palaces, and randomly in other spaces.

This is why visitors are kindly requested to leave these items in their cars or at home/in their hotels, whenever possible, in order to speed up entrance.

Services available at the monument


            Wheelchair-friendly tour

There is an adapted itinerary in the Nasrid Palaces, the Generalife and anywhere else possible. Wheelchairs are provided for the tour, although they cannot be booked in advance. Using a wheelchair will restrict the itinerary, which will not be the same as the rest of the group (there are areas that cannot be visited).


            Baby carrier backpacks

Remember that you cannot access the site with pushchairs. The Alhambra provides free pushchair storage and the loan of baby carrier backpacks (maximum 12 kg). You can request these services at the Puerta del Vino cloakroom. The location of this cloakroom does not tie in with the group visit itinerary, so whenever possible it’s better not to bring pushchairs on the guided tour.


            Cloakroom

Suitcases, backpacks, large bags and pushchairs must be left in the cloakroom.


            Sign language guide

At the entrance hall (next to the ticket offices). Available in Spanish and English. *Free service
You can check the rest of the services provided by the Alhambra in further detail on the following link:
http://www.alhambra-patronato.es/index.php/Servicios-Generales-en-el-Monumento/46/0/


Directions

Alhambra y Generalife


            By road

Private cars should use the Ronda Sur (A-395) ring road, as access to the Alhambra from the city centre by private transport is not allowed.

Drive south (towards Motril) on the Granada ring road (N-323 / A-44) and once you have skirted the city, you'll find signs (on the Ronda Sur) for the Alhambra car park, where you should leave your vehicle.

From Granada Airport, take the A-92 motorway, the Granada ring road, exit 132 Ronda Sur and then exit 5-A Alhambra.

The Alhambra car park has 500 spaces and has 24-hour surveillance. The approximate price is €2.35/hour.


            By public transport

The urban bus line that runs to the Alhambra is the C3, with a stop at the Generalife-Ticket Offices.

Line C3
        Timetable: www.transportesrober.com/transporte/hor.php?ln=C3
        Map: www.transportesrober.com/images/lineas/LC3.jpg

All lines
        Timetable: www.transportesrober.com/transporte/linhor.htm
        Map: www.transportesrober.com/transporte/lineas.htm

Taxis are another option for heading up to the Alhambra: TELE-RADIO-TAXI 958 280 654


            By tourist train

The Granada City Tour train has a stop near the Alhambra ticket offices (Stop 1). Whether you've booked the train ticket with us or you've done so of your own accord, you can use it to get to the monument.


            By foot

If you like to walk, you can stroll up to the Alhambra in several ways:
- From Plaza Nueva: up Cuesta de Gomérez and through the Forest of the Alhambra;
- From the Paseo de los Tristes (Carrera del Darro): up Cuesta del Rey Chico (popularly known as Cuesta de los Chinos);
- From the Realejo district: up the steps from Plaza Campo del Príncipe that lead to the Hotel Alhambra Palace.

Average distance: 1 km and slopes between 6% and 23%



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the monumental complex of the Alhambra and Generalife.


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